Patient Access Advocate I-Admitting

Presbyterian Healthcare Services

1d • $16 - $24 • Onsite

About The Position

The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government, and commercial accounts for scheduled and unscheduled visits on the date of service. The role performs registration functions such as updating demographics, verifying insurance, collecting point-of-service liabilities, and documenting registration information in the ADT system. The advocate confirms account information is accurate to support clean billing and applies basic knowledge of Medicare (CMS) and other compliance and regulatory guidelines relevant to Patient Access.

The role provides a high level of customer service to patients and families during registration and offers wayfinding assistance to patients and visitors. It also addresses complaints and conflicts, uses de-escalation processes, educates patients about insurance benefits and liabilities, and reviews accounts to support financial clearance at the time of service. This is a PRN, non-exempt position based at Reverend Hugh Cooper Administrative Center, with varied days and hours.

Requirements

• High school diploma or GED.
• Six months of healthcare experience or one year of customer service experience.
• Pass the two-week Patient Access Academy with a score of 85% or higher.

Nice To Haves

• CHAA, CHAM, or similar certification.
• Basic understanding of insurance, medical terminology, billing codes, and registration processes.

Responsibilities

• Register patient accounts for self-pay, government, and commercial accounts for scheduled and unscheduled visits on the date of service.
• Update patient demographics and other financial information and document registration information in the ADT system.
• Collect point-of-service liabilities and confirm account information is accurate to support clean billing.
• Address and attempt to resolve complaints using appropriate key words and de-escalation processes.
• Manage conflict and request assistance from a supervisor when appropriate.
• Implement PROMISE and CARES behaviors in every encounter.
• Educate patients about insurance benefits and liabilities.
• Review accounts to ensure they are financially cleared at the time of service and help alleviate patient concerns about hospital financial matters.
• Obtain, confirm, and enter demographic and other financial information not collected during pre-registration or financial clearance.
• Obtain missing insurance information, including policy number, group number, date of birth, and insurance phone number.
• Verify insurance eligibility and benefits using an online electronic verification system or by contacting the payer directly.
• Provide wayfinding assistance to patients and visitors.

Benefits

• Medical, dental, and vision coverage for benefits-eligible employees.
• Short-term and long-term disability insurance for benefits-eligible employees.
• Group term life insurance and other optional voluntary benefits for benefits-eligible employees.
• Employee Wellness rewards program, with opportunities to earn gift cards and other rewards through wellness activities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED