Patient Access Specialist I

Hospital for Special Surgery•New York, NY

4d•Onsite

About The Position

The Patient Access Specialist serves as the primary point of contact for patients and visitors at the Ambulatory Surgery Center, ensuring a positive and seamless experience from arrival through registration and check-in. This role is responsible for accurately verifying patient demographics, insurance coverage, consents, and other required documentation; collecting patient payments; and maintaining accurate records in accordance with organizational policies and regulatory requirements. The Patient Access Specialist acts as a liaison between patients, visitors, clinical staff, and providers to facilitate efficient patient flow and exceptional customer service while supporting the overall operational success of the surgery center.

Requirements

Experience in admitting and/or ambulatory setting or patient registration in an outpatient setting.
A high school diploma or equivalent (G. E.D.), may include specialized or vocational courses.
Performs accurate typing at 45-60 wpm

Nice To Haves

Working knowledge of medical terminology.
Self directed, motivated, resourceful, demonstrates initiative.
Working knowledge of MS Office Suite applications: Word, Excel, Outlook.
Proficiency in EPIC Prelude and Cadence
Ability to add, subtract, multiply, divide, and calculate percentages
Bilingual a plus

Responsibilities

Welcome patients and visitors in a professional, courteous, and compassionate manner.
Complete patient check-in and registration processes for surgical procedures.
Verify and update patient demographic, insurance, and contact information.
Ensure all required consents, forms, and supporting documentation are accurately completed and collected.
Collect patient payments, co-pays, deductibles, and other applicable financial responsibilities in accordance with established policies.
Maintain accurate patient records within electronic health record (EHR) and practice management systems.
Communicate effectively with patients, family members, and visitors regarding registration requirements, surgery day expectations, and general information.
Coordinate with clinical and administrative staff to ensure timely patient flow and address registration-related issues.
Adhere to HIPAA guidelines and all organizational, state, and federal regulations regarding patient privacy and confidentiality.
Provide exceptional customer service while supporting a welcoming and patient-centered environment.
Perform additional duties, projects, and responsibilities as assigned by leadership to support departmental and organizational objectives.