Patient Access Specialist I
About The Position
The Patient Access Specialist serves as the primary point of contact for patients and visitors at the Ambulatory Surgery Center, ensuring a positive and seamless experience from arrival through registration and check-in. This role is responsible for accurately verifying patient demographics, insurance coverage, consents, and other required documentation; collecting patient payments; and maintaining accurate records in accordance with organizational policies and regulatory requirements. The Patient Access Specialist acts as a liaison between patients, visitors, clinical staff, and providers to facilitate efficient patient flow and exceptional customer service while supporting the overall operational success of the surgery center.
Requirements
- Experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. 0-1
- A high school diploma or equivalent (G. E.D.), may include specialized or vocational courses.
Nice To Haves
- Associates degree
- Working knowledge of medical terminology.
- Self directed, motivated, resourceful, demonstrates initiative.
- Working knowledge of MS Office Suite applications: Word, Excel, Outlook.
- Proficiency in EPIC Prelude and Cadence
- Ability to add, subtract, multiply, divide, and calculate percentages
- Performs accurate typing at 45-60 wpm
- Bilingual a plus
Responsibilities
- Welcome patients and visitors in a professional, courteous, and compassionate manner.
- Complete patient check-in and registration processes for surgical procedures.
- Verify and update patient demographic, insurance, and contact information.
- Ensure all required consents, forms, and supporting documentation are accurately completed and collected.
- Collect patient payments, co-pays, deductibles, and other applicable financial responsibilities in accordance with established policies.
- Maintain accurate patient records within electronic health record (EHR) and practice management systems.
- Communicate effectively with patients, family members, and visitors regarding registration requirements, surgery day expectations, and general information.
- Coordinate with clinical and administrative staff to ensure timely patient flow and address registration-related issues.
- Adhere to HIPAA guidelines and all organizational, state, and federal regulations regarding patient privacy and confidentiality.
- Provide exceptional customer service while supporting a welcoming and patient-centered environment.
- Perform additional duties, projects, and responsibilities as assigned by leadership to support departmental and organizational objectives.
Benefits
- additional benefits consistent with the role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
