Patient Access Specialist I
About The Position
Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area. Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care. We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose. As a Patient Access Specialist, you manage administrative duties related to the patient intake process, adhering to established guidelines and procedures. You serve as a key point of contact for patients, ensuring efficient scheduling, accurate registration, and a seamless, high-quality patient experience.
Requirements
- One year of customer service work experience is required.
Nice To Haves
- Healthcare environment experience is strongly preferred.
Responsibilities
- Interact with patients in person and by phone to support check-in and check-out processes, while scheduling, rescheduling, and canceling appointments in alignment with provider guidelines and availability.
- Collect and update patient demographic and insurance information to ensure accurate registration and billing.
- Verify insurance eligibility and benefits to reduce claim denials and reimbursement delays.
- Collect co-pays and applicable payments at the time of service.
- Process referrals and authorizations according to clinic and payer requirements.
- Respond to patient inquiries with clear, professional communication.
- Demonstrate strong critical thinking and problem-solving skills in a fast-paced environment while delivering exceptional, patient-centered customer service.
- Maintain a working knowledge of insurance processes, billing practices, and medical terminology.
- Effectively navigate Epic systems, including scheduling and registration tools.
- Manage multiple tasks with a high level of accuracy and attention to detail.
- Communicate clearly and collaborate effectively with patients, providers, and care teams.
- Verify demographics and register patients in Epic.
- Obtain and verify insurance coverage.
- Schedule patient appointments.
- Promote MyChart activation.
- Schedule for special projects (e.g. Healthgrades; Seven Corners virtual visits etc.) as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
