Patient Access Specialist 2 - Connect Call Center (Outpatient)

St. Luke's Health System • Boise, ID

1d • Hybrid

About The Position

At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences. This position will support Outpatient Imaging scheduling and order transcription.

Requirements

• High School Diploma or equivalent
• 1 year of relevant experience

Responsibilities

• Provide extensive support via phone and online channels to patients and healthcare providers
• Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays
• Foster community engagement to bolster patients' healthcare journey
• Use a variety of technologies, tools and resources to support departmental workflows
• Once training is completed, the possibility of remote work is based on employee's proficiency

Benefits

• Competitive salary
• Retirement plans
• Medical
• Dental
• Vision
• On-site massages
• On-site counseling via our Employee Assistance Program
• Access to the Personify Health Wellness tool
• Formal training and career development offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED