Patient Access Specialist - Behavioral Health Call Center

Inova•VA, VA

1d•$20 - $33•Hybrid

About The Position

Inova 8221 Willow Oaks is looking for a dedicated Patient Access Specialist to join the Behavioral Health Call Center team. This role will be full-time, hybrid, Monday-Friday, 8:30 AM – 5:00 PM. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

High School or GED
1 year of patient access experience

Nice To Haves

Prior experience working at a call center is a plus
Healthcare experience in a front office
Customer service skills

Responsibilities

Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
Prepares schedules, tracks records, and navigates multiple systems efficiently.
Coordinates documentation and follows up on case-related tasks.
Assesses coverage and initiates financial assistance.
Applies payer-specific rules, resolves issues, and identifies contract limitations.
Resolves moderate concerns and tracks follow-ups with patients.
Educates patients and reports usage trends on kiosks.
Coordinates with departments, tailors messaging, and supports patients.
Validates insurance and tracks referral status.
Schedules specialty visits and coordinates preparation.
Coordinates special needs transport.
Resolves minor chart issues and assists with release of information (ROI).
Provides documentation to utilization review (UR) teams.
Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
May perform additional duties as assigned.

Benefits

Medical coverage
Dental coverage
Vision coverage
Robust team member wellness program
Inova matches the first 5% of eligible contributions – starting on your first day.
Up to $5,250 per year in education assistance
Up to $10,000 for student loans
25 mental health coaching or therapy sessions, per person, per year, at no cost for team members, spouses/partners, and children.
Paid time off
Paid parental leave
Flexible work schedules