Patient Access Specialist 1 - USFTGP UMSA Patient Access Center

Tampa General Hospital • Tampa, FL

2d

About The Position

Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They guide patients through the visit process by gathering and recording demographic, clinical, and insurance information to generate accurate patient accounts. The role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to support a smooth patient experience.

The position provides administrative support by handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. Patient Access Specialists verify medical insurance eligibility and review patient referrals to ensure appointments are scheduled accurately based on the information provided. They also help patients troubleshoot access barriers, answer basic administrative questions, and provide information from the internal knowledge management system.

Requirements

• High school diploma or GED.
• Outstanding consumer service skills.
• Ability to exercise independent judgment and maintain confidentiality at all times.
• Comfort working in a fast-paced environment and adapting flexibly to everyday tasks.
• People-oriented approach and enjoyment of interacting with patients and working on group projects.
• Ability to navigate multiple screens and provide information needed to address consumer needs.
• Active listening and strong written and verbal communication skills.
• Strong attention to detail and organizational skills, with the ability to set priorities.
• Computer literacy and ability to navigate through screens.

Responsibilities

• Serve as the first point of contact for patients, their families, and referring providers.
• Gather and record demographic, clinical, and insurance information to generate accurate patient accounts.
• Screen patients for eligibility and prepare patient information for clinical staff.
• Answer patient questions and provide information from the internal knowledge management system.
• Handle appointment scheduling requests, reschedule or cancel appointments, and coordinate with care teams.
• Verify medical insurance eligibility.
• Review patient referrals to ensure accurate scheduling based on referral information.
• Troubleshoot patient access barriers and answer basic administrative questions.
• Document each patient communication conducted through the omnichannel platform, including calls, texts, emails, and chats.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED