Patient Access Spec - ED

Albany Medical Center•Albany, NY

1d•$46,215 - $60,080•Onsite

About The Position

The Emergency Department Access Specialist I is a hybrid position combining the Access Representative and Health Unit Coordinator roles. This position requires the ability to work in a high-pressure environment and involves rotating assignments within the Emergency Department. Key responsibilities include patient triage, ED zone support, bedside registration, and managing the EMS desk.

Requirements

High School Diploma/G.E.D.
Ability to keep composure in a high-stress environment.
Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations.
Good judgement and ability to be resourceful to problem solve; escalate issues as needed.
Ability to manage contained blood, urine and other bodily fluids.
Ability to handle a multi-line telephone system; paging required.
Ability to push 35- 50 lb WOW.
Must be able to stand for long periods of time.
Equivalent combination of relevant education and experience may be substituted as appropriate.

Nice To Haves

Associate's Degree
1-3 years in customer service experience, or a hospital or clinic setting

Responsibilities

Triage of walk-in patients, including data collection, entering information into the ADT System, placing patient wristbands, acquiring regulatory signatures, and completing full registration with consent and financial responsibility collection.
ED Zone Support, including answering a multi-line telephone system, managing inquiries, transferring calls, discharging patients via the medical record, and verifying laboratory specimens.
Bedside Registration, including collecting demographic and insurance information, obtaining regulatory consent forms, and collecting financial responsibility.
EMS Desk duties, including shadowing and answering EMS Radio calls, providing patient descriptions, age, complaint, and vital signs.
Accurate patient identification in a highly stressful situation as a patient safety measure.
Collecting Medicare patients' regulatory mandate of MSPQ information.
Identifying and verifying insurance at the bedside, obtaining additional information for No Fault or Worker’s Compensation patients.
Ensuring Access’ expectations of key clinical measures are executed and timeframes met (e.g., Chest pain – Door to EKG notification).
Reviewing, assessing, and assigning the appropriate health insurance plan and collecting copayment.
Interacting effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies, and Correction Facilities.
Capturing patient’s pharmacy information to support expedite discharge.
Answering multi-line telephone and managing all calls in a calm, courteous, and respectful manner.
Capturing brief information via Ambulance Radio including patient description, age, chief complaint, and Vital Signs.
Managing the ED Patient Tracker and completing Access Specialists tasks.
Laboratory specimen verification and assurance of timely send to laboratory.
Managing daily workflow during system downtimes, following downtime procedures.
Ensuring EMTALA Regulations are maintained.