Patient Access Services, Team Lead - Imaging Registration

Stony Brook University•Southampton, NY

10d•Onsite

About The Position

Stony Brook Southampton Hospital's Patient Access Services in a hospital setting encompasses many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult. POSITION SUMMARY: The Patient Access Services Team Lead is a change agent who supports the Patient Access Services leadership team in guiding the department to transform Revenue Cycle into organizational effectiveness, improvement, and development. Responsible for the overall day-to-day office operations and delivery of the critical components of the front-end business. This position will collaborate with the Patient Access Manager to meet short-term and long-term revenue cycle strategic goals.

Requirements

Associate’s degree required.
Five (5) years’ experience in Healthcare or Revenue Cycle or Business Office required.
Three (3) years' experience in staff supervision and/or leadership required.
Two (2) years' Patient Access experience required.
One (1) year insurance verification and authorization experience required.
Customer service and support skills required.
Strong communication, interpersonal, and multitasking skills required.
CPT, ICD-10, and medical terminology experience required.
Must possess quantitative analytical skills and computer savviness including Microsoft Office, Word, Excel, and PowerPoint, including knowledge of external provider web portals.
Demonstrates exceptional attention to detail and accuracy in all tasks, ensuring high-quality results and minimizing errors.
Must be able to multitask in a high stress fast-paced environment.
Capable of working independently with minimal supervision, demonstrating strong self-motivation and initiative with strong time management skills to meet deadlines.
Possesses comprehensive knowledge to help in assisting patients in understanding medical insurance benefits.

Responsibilities

Coordinates the flow of overall functions of the Patient Access Services Office.
Performs scheduling/registration and general office duties including: track and order office supplies, word processing, copying, filing, faxing, answering phones and data entry.
Assists clinical and marketing teams for departmental promotions.
Assists where appropriate to maintain departmental regulatory compliance.
Works across departmental teams to maintain workflow efficiencies.
Participates directly in revenue cycle initiatives as needed.
Collects co-payment, deductible, and co-insurance amounts according to patient’s health insurance plan and contractual agreement.
Helps merge patient charts from ancillary systems into the patients’ electronic Medical Record.
Performs new patient intake process.
Supports quality patient care while meeting health and safety standards.
Verifies insurance eligibility of all insured patients and financially investigate self-pay patients.
Obtains authorization/notification for elective procedures via insurance payer website, facsimile, or phone.
Organizes, maintains, and tracks authorizations for all patients and visits.
Collaborates with Case Management, Patient Financial Services Office and Management to aid in proper reimbursement.
Stays abreast of changing third party payer criteria to aid in revenue capture as it relates to the hospital financial policy.
Responsible for coordinating add-on services.
Develops and maintains positive customer service with all patients, colleagues, visitors, and vendors by exercising utmost diplomacy and tact.
Collaborates with other departments to ensure the needs of the patient and department are met.
Manages RQA reports by resolving errors and producing corrected accounts.
Coordinates with Patient Access leadership to ensure appropriate staffing levels are met based on operational needs, handles/arranges coverage as needed, and can be required to accommodate all shifts and locations across the department.
Abides by documentation guidelines consistently.
Adheres to all company and department policies and procedures in confidentiality, regulatory and contractual mandates and HR policy.
Complies with departmental dress code and maintains a neat appearance.
Performs other department related duties as deemed appropriate by the Patient Access Services leadership.