Patient Access Services Supervisor - Outpatient Scheduling - Bilingual (English/Spanish) Preferred

Kern Medical • Bakersfield, CA

4d • $28 - $38 • Onsite

About The Position

Kern Medical is seeking a Patient Access Services Supervisor for Outpatient Scheduling. This role involves full supervisory duties and complex patient access support activities, including coordinating projects, managing patient registration and admitting functions, financial counseling, and analyzing insurance funding issues. The supervisor will develop methods, policies, and procedures for an assigned area. This is the full supervisory level in the Patient Access Services classification series, responsible for the most complex duties in registration, admitting, and financial counseling. Incumbents need advanced knowledge of insurance funding and excellent customer service skills.

Requirements

• High School diploma or GED and three (3) years of progressively responsible experience in patient access or financial counseling.
• Possession of a valid California Driver’s license is required upon appointment.
• Incumbents must have the ability to travel to designated locations.
• Employees must maintain all health requirements designated by Kern Medical Center.
• Knowledge of State and federal government funding programs such as Medicare, Medi-Cal, CCS, Workers’ Compensation; commercial insurance payers such as indemnity, PPO, Managed Care, and HMO plans; reimbursement guidelines and methodologies for state and federal government and non-government payers; medical and insurance terminology; HIPAA privacy and compliance practices.
• Ability to communicate effectively both orally and in writing sufficient to perform the essential functions; read, understand, and apply policies and guidelines; plan, direct, review, and evaluate the work of others; evaluate performance data and recommend solutions to workflow, productivity, quality, and other performance issues; use conflict resolution skills to support positive customer and peer relations; obtain information from a variety of sources, including patients and families; use computers and various software to accomplish work; establish and effective working relationships with patients, families, and other internal and external customers; use tact and empathy in working with patients and families under stressful situations; perform work effectively with minimum supervision and guidance.

Nice To Haves

• Bilingual (English/Spanish) applicants are encouraged to apply.
• Certified Revenue Cycle Representative (CRCR) Certification is highly desirable.

Responsibilities

• Supervises staff in Patient Access areas to include prioritizing and assigning work, ensuring staff is trained, conducting performance evaluations, and making hiring, disciplinary, and termination recommendations.
• Provides team leadership and participates in developing new techniques and applying new knowledge to achieve improvements in individual, departmental, and organizational effectiveness and quality.
• Reviews and evaluates quality assurance (QA) data; implements improvement at the unit level to minimize errors; evaluates key performance indicator (KPI) data; identifies opportunities to increase efficiency and implements performance improvement projects.
• Develops and implements operational policies and procedures.
• Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems.
• Reviews, processes, and oversees a variety of reports, receivables, deposits, forms, applications, statements, and other related documents.
• Coordinates special projects related to patient admitting, registration, and financial counseling as assigned.
• Works in collaboration with all areas of the revenue cycle to identify and implement system/procedural enhancements; formulates ideas or improvements and ensures that all processes are in compliance with regulatory guidelines and KMC policies, procedures, and standards.
• Performs other related duties as assigned.

Benefits

• New Hire Premium: +6% of base rate of pay, matched up to 6% if contributed to Deferred Compensation Plan.
• A Comprehensive Benefits Package: includes Holidays, Paid Time Off, Retirement, Medical, Dental, Vision and Life Insurance.
• Participation and company contributions into the Kern County Employees’ Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED