Patient Access Services Representative I/II - Kern Medical Surgery Ctr., LLC, Full-Time C - 34th St Specialty Clinics- Bilingual preferred

Kern Medical • Bakersfield, CA

41d • $21 - $30

About The Position

Kern Medical, LLC is hiring a Patient Access Services Representative I/II for its Cardiology/Neurology/Physiatry specialty clinics. Under supervision, the representative performs patient access, registration/admitting, and financial counseling activities. Assignments may include patient pre-registration and registration, admitting, financial counseling, researching insurance funding issues, and screening patients for alternative government funding.

Level I is the first level of the classification series. Representatives are expected to develop specific knowledge of patient and insurance demographic information and payment options. Assignments may be in registration/admitting, financial counseling, or related patient access areas. Level II performs more responsible and complex assignments; promotion to Level II is based on department-head recommendation and approval by the Director of Personnel.

The position is full-time. Bilingual ability is preferred. Compensation is estimated at $21.42–$28.79 per hour for Level I and $22.19–$29.82 per hour for Level II. Additional compensation may be available through differentials, incentives, and bonuses. The position may also be eligible for participation in and company contributions to a 401(k).

Requirements

• Level I: High school diploma or GED and six months of patient access experience, or an equivalent combination of education, training, or experience sufficient to perform the essential duties.
• Level II: High school diploma or GED and one year of patient access experience, or an equivalent combination of education, training, or experience sufficient to perform the essential duties.
• Maintain all health requirements designated by Kern Medical, LLC.
• Knowledge of state and federal funding programs, including Medicare, Medi-Cal, CCS, TRICARE/CHAMPUS, and Workers’ Compensation; commercial insurance payers; payer billing and reimbursement guidelines and methodologies; medical and insurance terminology; and HIPAA privacy and compliance practices.
• Communicate effectively orally and in writing; read, understand, and apply policies and guidelines; obtain information from patients, families, and other sources; use computers and software; and maintain effective working relationships with internal and external customers.
• Use tact and empathy with patients and families in stressful situations; work effectively with frequent interruptions and multiple tasks in a fast-paced environment.
• Ability to lift, carry, push, or pull files; sit at a workstation for prolonged periods; and report to various hospital departments.
• If driving a personal vehicle is required, possess a current valid California driver’s license and comply with the applicable vehicle-use and driving policy.
• If driving a vehicle owned, leased, or rented by Kern Medical is required, possess a current valid California driver’s license, sign an authorization for release of driver record information, and comply with the applicable vehicle-use and driving policy.

Nice To Haves

• Bilingual ability is preferred.

Responsibilities

• Greet patients, explain the process, and schedule examination or follow-up appointments.
• Assemble the data and documents required for patient registration, including pre-admission, admission, pre-registration, and registration; complete insurance verifications and authorizations.
• Enter patient demographic information into the hospital’s electronic health record and use other department applications for eligibility and authorization.
• Assess patients’ financial responsibility and collect applicable co-pays, co-insurance, out-of-pocket amounts, share of cost, and deductibles at admission.
• Screen admissions and inform referring physician offices, patients, and families about hospital payment policies and procedures.
• Interview patients at workstations or bedside to assess possible eligibility for state-funded programs.
• Obtain and document patient funding information, explain available funding resources, and obtain funding at assigned stages of the patient access process.
• Use payer resources and websites to assess eligibility; initiate referrals for Medi-Cal, CMS, CCS, and KMCHP; and apply the KMC Financial Assistance Policy and Procedures to determine eligibility for discounted prices or charity care.
• Collaborate with revenue-cycle areas to identify and resolve issues or barriers.
• Enter fiscally related information into databases and maintain fiscal records and files.
• Respond to information requests and inquiries about patient access processes and policies; research and resolve customer problems.
• Perform other related duties as assigned.

Benefits

• May be eligible to participate in a 401(k) with company contributions.
• Additional compensation may be available through differentials, incentives, and bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED