Patient Access Scheduling Coordinator

Mountain Area Health Education Center - MAHEC•Asheville, NC

18h•Onsite

About The Position

Patient Access Scheduling Coordinator will serve patients by supporting timely, efficient, and successful scheduling for all MAHEC clinics, all while providing excellent patient experience. They will assist the patient in preparing for their appointment at MAHEC through creating and managing patient accounts, verification of insurance and demographics and ensure the proper paperwork has been completed and assess if new paperwork is needed. This position works directly with the patients.

Requirements

Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
Advanced skills in a Medical Office Management software program, preferably Allscripts.
High school diploma or equivalent, two years of relevant experience in an ambulatory setting, or comparable combined education and/or experience required.

Nice To Haves

Spanish-speaking skills preferred.
Previous experience in a medical office/clinical environment preferred.

Responsibilities

Schedule patient appointments across all MAHEC clinics
Schedule patient appointments for MAHEC specialty groups
Obtain and review patient's legal documentation related to decision-making for Risk review
Reschedule cancelled patients
Process incoming and internal referrals
Send registration forms electronically to patient
Collect all necessary patient demographic information
Collect and verify all insurance information, screen all patients for sliding scale
Determine if medical interpreter will be required for patient visit
Prepare and deliver appropriate pre-visit patient paperwork, including Request of Information (ROI) form
Collects patient payments over the phone
Answer phones, checks voicemails, monitors phone volume
Monitors appropriate electronic health record inbox and provides follow-up
Participates in orientation of new staff
Participate in process improvement of new and existing workflows
Float within Pre-Visit Planning functions as needed