Patient Access Center, Partially Remote, M-F 9:30AM-6:00PM

UMass Memorial Health • Worcester, MA

2d • Hybrid

About The Position

The Patient Access Scheduling Agent is the front door for patients seeking access to the right care, at the right time, with the right provider. The role performs complex scheduling activities and provides exceptional patient service. The position is partially remote and follows a Monday-through-Friday schedule from 9:30 a.m. to 6:00 p.m., with 40 scheduled hours per week.

Requirements

• High school diploma.
• English speaking, reading, and writing skills.
• Strong interpersonal and communication skills.

Nice To Haves

• Associate’s degree in business or a healthcare-related field.
• Previous scheduling and/or phone customer service experience.
• Previous experience in a healthcare organization.
• Bilingual speaking, reading, and writing skills.

Responsibilities

• Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses.
• Make outbound calls to schedule appointments with specialists and subspecialists.
• Collect information needed for the financial aspects of care, including patient demographics, insurance information, and account guarantor details.
• Process updates and corrections to patient insurance and demographic information.
• Collect patient liabilities before or on the date of service, as appropriate.
• Obtain medical records from outside healthcare organizations based on appointment visit type so providers have the information needed to deliver care.
• Schedule in-office procedures, including coordinating both the appointment and the room where the procedure will take place.

Benefits

• A signing bonus may be available; eligibility will be confirmed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED