Patient Access Scheduler - Dermatology

Geisinger•Danville, PA

19h•Onsite

About The Position

Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multichannel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using writing, telephone, email, and internet skills. This role is based on-site at the department location and is typically performed in an office environment. The position is scheduled for 20 hours per week on day shifts. The employee is accountable for satisfying job-specific obligations and complying with organizational policies and procedures.

Requirements

High school diploma or GED.
At least 1 year of related work experience.
Communication skills.
Computer literacy.
Customer service skills.
Ability to collect and maintain basic patient registration and insurance information in compliance with HIPAA guidelines.

Nice To Haves

Associate's degree in Business Administration or Management.

Responsibilities

Schedule patient appointments system-wide for providers, including specialty and ancillary services.
Schedule ancillary and diagnostic procedures and tests, and provide appropriate preparation instructions according to physician-specific and department guidelines.
Coordinate and complete accurate basic registration, demographic, and insurance information during scheduling to support timely and accurate payment for services.
Complete appointment scheduling, cancellation, and confirmation requests by matching patient preferences with documented physician-specific guidelines and finding the first available appointment that aligns with preferences for time, date, and location.
Process referral requests and obtain referrals for physician offices as required.
Answer patient and referring physician questions about appointment status.
Coordinate the hold and release of template slots for requests to occur within weeks.
Facilitate and ensure physician-to-physician or department contact.

Benefits

Health, dental, and vision benefits starting on day one, including for part-time positions.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
Company-paid life insurance, short-term disability, and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with accrual.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program, including referrals for childcare, eldercare, and pet care; free legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary accident, critical illness, and hospital indemnity insurance, and identity theft protection.
Collaborative, cooperative, and collegial work atmosphere.