Patient Access Scheduler

Saint Francis Health System

1d • Onsite

About The Position

The Patient Access Scheduler ensures timely, accurate, and complete scheduling of assigned area(s). This role promotes efficiency through accurate scheduling, coordinating with resource availability and ensuring reduction in service delays. The scheduler will coordinate scheduling for related services, accept and prioritize incoming phone calls, triage urgent procedure requests, and notify appropriate personnel of scheduling changes or cancellations. They will provide instructions as directed, obtain all necessary information, schedule the correct procedure, and enter orders accurately into the clinical system, while meeting productivity standards. Additional responsibilities and projects may be assigned. The role involves accurately identifying patients in the Master Patient Index system, assigning correct Medical Record and Account Numbers, and forwarding critical requests for supplies or services to the appropriate personnel for early ordering and preauthorization. The Patient Access Scheduler serves as a liaison and communication point for all entities, staff, offices, other SFHS departments, and employees, providing a single point of contact for scheduling coordination. They communicate schedule changes early and accurately to maximize efficiency, demonstrate respect, courtesy, and empathy to all individuals, comply with customer service expectations, and demonstrate regard for patient rights. The role also involves maintaining positive work relationships, contributing to a team environment, supporting unit/hospital goals through QA and educational activities, attending mandatory in-services, meeting unit education standards, and modifying behavior to comply with care standards and requirements.

Requirements

• High School Diploma or GED.
• 1 - 2 years related experience.
• Excellent communication, telephone, customer relations and organizational skills.
• Ability to work in a fast-paced environment.
• Working knowledge of hospital diagnostic departments.
• Working understanding of insurance plans.
• Medical terminology required.
• Working knowledge of basic business office equipment.
• Ability to perform telephone activities concurrent with computer activities.

Nice To Haves

• None.

Responsibilities

• Promotes efficiency of the area(s) assigned through accurate scheduling.
• Schedules based on availability of resources and ensuring reduction of delay in services.
• Coordinates scheduling for any related services needed/required.
• Accepts and prioritizes incoming phone calls.
• Triages information for urgent procedure requests.
• Notifies appropriate personnel of scheduling changes/cancellations.
• Provides instructions as directed by clinical department or other appropriate staff member.
• Obtains all necessary and required information as defined by the department.
• Schedules correct procedure.
• Enters orders accurately and efficiently into clinical system.
• Meets productivity standards.
• Obtains and communicates all necessary and required information.
• Accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number.
• Forwards critical requests for any related supplies/services to appropriate personnel to enable early ordering and complete preauthorization.
• Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions.
• Communicates changes to schedules early and accurately to maximize scheduling efficiency.
• Demonstrates respect, courtesy and empathy to all individuals, patients, families, co-workers, physicians and volunteers.
• Complies with established Customer Service expectations.
• Demonstrates regard for patient rights.
• Maintains positive work relationships and contributes to a team environment.
• Supports unit/hospital goals through QA and educational activities.
• Attends mandatory in-services and meets unit education standards.
• Modifies behavior or performance to comply with care standards and requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED