Patient Access Scheduler

Cary Medical Center•Caribou, ME

5d•Onsite

About The Position

This position will be responsible for scheduling patient procedures and for the accurate collection and input of patient demographic information, insurance information, and creation of a pre-registered accounts for scheduled outpatient Radiology procedures. Performs all assigned duties with emphasis on patient safety and satisfaction, accuracy, confidentiality and professionalism.

Requirements

High School Diploma or G.E.D. preferred
Previous Medical Office experience, preferred
Knowledge and skill in Microsoft Office documents (Word, Excel Spreadsheets, PowerPoint)
Ability to answer phones and converse courteously and in a professional manner
Interpersonal and customer service skills
Maintains a high standard of responsibility, accountability and flexibility

Responsibilities

Schedules patient procedures and pre-registers the account following the Schegistration procedure.
Verifies patient insurance and demographic information while pre-registering over the phone.
Makes changes and notifies providers’ offices as applicable.
Calls patients before scheduled exam to remind patient of appointment time and other applicable information related to the upcoming appointment.
For CT scheduling, checks to ensure CT labs are available for CT tech to review prior to the scheduled exam date.
Ensures that all scheduled patients have an order for the scheduled procedure.
Answers patients’ general questions regarding procedures, including preparation for various exams.
Assists front office staff in retrieving images for physician offices, clinics, and other Cary Medical Center departments and patients.
Answers calls promptly and cordially, including taking messages, retrieving messages and forwarding phone calls appropriately and promptly.
For Mammography appointments, checks dates on patient exams and ensures that last mammography exams are available for upcoming appointment.
Assists Health Information Management with patient CD images as appropriate.
May need to assist with directing patient changing and patient chaperoning.
Collaborates with the Patient Access Manager and Radiology Department Manager on scheduling functions.
Resolves registration and claim edits and completes registration reports to accommodate processing of charge entry and claim submissions.
Provides clerical duties such as typing, photocopying, and faxing.
Complies with local, state and federal laws and regulations.
Other duties as assigned.