Patient Access Scheduler - Intake Support

Saint Francis Health System

9d•Onsite

About The Position

The Patient Access Scheduler ensures timely, accurate, and complete scheduling of assigned area(s). This role promotes the efficiency of the assigned area(s) through accurate scheduling, coordinating with resource availability to minimize delays in services. The scheduler is responsible for coordinating scheduling for any related services, accepting and prioritizing incoming phone calls, and triaging information for urgent procedure requests. They will notify appropriate personnel of scheduling changes/cancellations, provide instructions as directed by clinical staff, and obtain all necessary patient information. The role involves scheduling the correct procedure, accurately entering orders into the clinical system, and meeting productivity standards. Additional responsibilities and projects may be assigned. The scheduler will accurately identify patients in the Master Patient Index system, assign correct Medical Record and Account Numbers, and forward critical requests for supplies/services to the appropriate personnel. They will serve as a liaison and communication point for various entities to coordinate scheduling functions, communicate schedule changes early and accurately, and demonstrate respect, courtesy, and empathy to all individuals. Compliance with established Customer Service expectations, demonstration of regard for patient rights, and maintenance of positive work relationships are key. The role also supports unit/hospital goals through QA and educational activities, attends mandatory in-services, and meets unit education standards, modifying behavior to comply with care standards and requirements.

Requirements

High School Diploma or GED.
1 - 2 years related experience.
Excellent communication, telephone, customer relations and organizational skills.
Ability to work in a fast-paced environment.
Working knowledge of hospital diagnostic departments.
Working understanding of insurance plans.
Medical terminology required.
Working knowledge of basic business office equipment.
Ability to perform telephone activities concurrent with computer activities.

Responsibilities

Promotes efficiency of the area(s) assigned through accurate scheduling.
Schedules based on availability of resources and ensuring reduction of delay in services.
Coordinates scheduling for any related services needed/required.
Accepts and prioritizes incoming phone calls.
Triages information for urgent procedure requests.
Notifies appropriate personnel of scheduling changes/cancellations.
Provides instructions as directed by clinical department or other appropriate staff member.
Obtains all necessary and required information as defined by the department.
Schedules correct procedure.
Enters orders accurately and efficiently into clinical system.
Meets productivity standards.
Obtains and communicates all necessary and required information.
Accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number.
Forwards critical requests for any related supplies/services to appropriate personnel to enable early ordering and complete preauthorization.
Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions.
Communicates changes to schedules early and accurately to maximize scheduling efficiency.
Demonstrates respect, courtesy and empathy to all individuals, patients, families, co-workers, physicians and volunteers.
Complies with established Customer Service expectations.
Demonstrates regard for patient rights.
Maintains positive work relationships and contributes to a team environment.
Supports unit/hospital goals through QA and educational activities.
Attends mandatory in-services and meets unit education standards.
Modifies behavior or performance to comply with care standards and requirements.