Patient Access Scheduler I (Remote)

Fairview Health Services•St. Paul, MN

3h•Remote

About The Position

Do you love customer service and interaction? Are you an effective communicator and someone who stays calm in critical situations? If so, considering joining our Patient Access Scheduler team and make a difference utilizing your communication skills effectively to positively impact patient’s needs and lives. We hire Patient Access Schedulers in a class format tied to training schedules. Training is the first 4 weeks of employment so we start a group of individuals to go thru training all together. We will be looking to start our next class July 20, 2026 tentatively. We will have several positions we will be looking to fill for the July 20th class, and each position is posted with a unique and different schedule/shift. The schedule for this specific position is: 2:30 pm to 11:00 pm, Monday, Tuesday, Wednesday, Friday, Sunday. If you are NOT interested in the specific shift listed above, then please do not apply into this one, but DO GO and look at our other Patient Access Scheduler postings and apply directly into each one that is truly a schedule that you would be interested in so we can understand where your interest(s) truly lies. The Patient Access Scheduler position is responsible for: Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner. Directs calls to appropriate area for services not provided in Patient Access Scheduling. Receives requests for information and ensures that material is distributed in a timely manner. Schedules, admits, and pre-authorizes insurance for all patients in area assigned. Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system. Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner. Ability to handle non-stop, back-to-back phone calls -- THIS IS A VERY HEAVY CALL CENTER ROLE.

Requirements

2 years in a direct customer facing sales or service setting

Nice To Haves

Associate of Arts Associates Degree or completion of medical terminology program
2 years experience in a medical setting

Responsibilities

Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
Directs calls to appropriate area for services not provided in Patient Access Scheduling.
Receives requests for information and ensures that material is distributed in a timely manner.
Schedules, admits, and pre-authorizes insurance for all patients in area assigned.
Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system.
Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner.
Ability to handle non-stop, back-to-back phone calls -- THIS IS A VERY HEAVY CALL CENTER ROLE.