Patient Access Representative

Hospital & Other Career • Beaver, PA

4d • Onsite

About The Position

This position provides exceptional service to our patients and their families by creating a positive first impression to the Health System. This position greets, interviews, and guides patients and their family members through the registration process for Heritage Valley Health System. They will collect and enter all necessary information to ensure accurate hospital records, including patient’s demographic and insurance information to facilitate the billing process. They are also responsible for combining ancillary schedules for all patients and for assisting patients with the automated check-in process via our patient kiosks.

Requirements

• Customer service-focused, friendly personality with excellent communication skills and a desire to want to help people.
• High school diploma or GED equivalent.
• Willingness to learn new things.
• Strong work ethic and desire to learn alongside the latest technology.
• Ability to effectively communicate with a patient and their family to gain the necessary medical information needed.
• Ability to analyze problems quickly determining appropriate solutions and performing multiple tasks at once.
• Good prioritization and organization skills.

Nice To Haves

• Healthcare background
• Bachelor or associate degree
• Knowledge of ICD-9 or ICD-10 coding
• Knowledge of medical terminology
• Knowledge of billing
• Knowledge of health insurance rules/processes

Responsibilities

• Greets, interviews, and guides patients and their family members through the registration process.
• Collects and enters all necessary information to ensure accurate hospital records, including patient’s demographic and insurance information to facilitate the billing process.
• Combines ancillary schedules for all patients.
• Assists patients with the automated check-in process via our patient kiosks.
• Travels between campuses in Beaver and Chippewa.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED