Patient Access Representative | Outpatient Therapy | PRN

Sanford Health•Sioux Falls, SD

1d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This Patient Access Representative position is within the Outpatient Therapy Department, assisting with both registration and scheduling of Physical Therapy, Occupational Therapy, and Speech Therapy patients at multiple locations within Sioux Falls. The primary responsibility is to provide extraordinary customer service to patients with every interaction, serving as the first point of contact to create a welcoming and safe environment, either on the phone or in the clinic. The role offers flexible hours between 6:30am-8:30pm Monday-Friday, which can accommodate school schedules or other commitments. Sanford Health is a large organization with 53,000 employees, serving over 2 million patients and nearly 425,000 health plan members across the upper Midwest.

Requirements

One year of work experience
Customer service skills essential
May require BLS for certain locations and/or settings

Nice To Haves

High school diploma or equivalent
Post-secondary education
Work experience preferably in a medical office setting
Medical terminology helpful
Six months' customer service experience desired

Responsibilities

Greet patients & verifies demographics
Creating, scanning & routing documents or electronic forms
Inform patients what the document is & capture signatures on necessary paperwork
Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
Collects co-payments, pre-payments, and payments on account balances
May work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordination of Telemed appointments
Reminder calls for appointments
Hospital admission
Office duties, such as make copies or send faxes