PRN Patient Access Representative

Emory Healthcare•Johns Creek, GA

4h•Onsite

About The Position

At Emory Healthcare, we empower your professional growth with superior benefits, valuable resources, continuous mentorship, and leadership programs across all job types, fostering a supportive environment for career advancement. We offer comprehensive health benefits from day one, student loan repayment assistance, family-focused benefits, wellness incentives, and ongoing development programs. The role involves obtaining demographic and insurance information for patient preregistration/registration, communicating financial policies, identifying patients needing financial counseling, and collecting self-pay accounts, co-pays, and deductibles. It requires a thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up, as well as familiarity with Advance Beneficiary Notice, precertification, ICD-9 coding, Medical Terminology, and various patient access systems like HealthQuest, Global Patient Registration (GPR), IDX Scheduling, and Millennium.

Requirements

High school diploma or equivalent.
Must have at least 2 years healthcare related or customer service experience.
Typing skills with a minimum of 35 wpm and good communication skills.

Nice To Haves

Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
CHAA (Certified Patient Access Associate) CPAR (Certified Patient Account Representative) and/or CFC (Certified Financial Counselor) preferred.
Associate's, Bachelor's or Master's degree may be accepted in lieu of certification requirements or experience.

Responsibilities

Obtains demographic and insurance information for preregistration/registration on all patients.
Communicates hospital's financial policies to all patients.
Identifies patients who require early financial counseling intervention.
Collects on self pay accounts, co-pay and deductibles.
Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
Familiar with Advance Beneficiary Notice, precertification, ICD-9 coding, Medical Terminology.
Responsible for obtaining pre-certification and/or managed care referrals for inpatient and out patient encounters.
Maintains knowledge and is familiar with HealthQuest, Global Patient Registration (GPR), IDX Scheduling, Millennium, chosen Hospital Estimation Tool, and other systems utilized by Patient Access.