Patient Access Representative | Primary Care Clinic

Logan Health Medical Center•Kalispell, MT

1d•Onsite

About The Position

Logan Health is looking for a professional, compassionate, and detail-oriented Patient Access Representative to support Logan Health Primary Care – 705 6th Avenue East. This clinic provides comprehensive primary care in a welcoming, team-oriented environment where accessibility, communication, and patient experience matter. In this role, you will support registration, insurance verification, financial clearance, payment processing, and administrative coordination while helping create a smooth and supportive experience for patients. While this position is currently based at Logan Health Primary Care – 705 6th Avenue East, the assigned location, reporting structure, or work area may change in the future as Logan Health continues moving toward a centralized Patient Access model. This role will continue to support Patient Access operations and provide excellent service throughout any future transitions. You are someone who enjoys making people feel welcomed, supported, and cared for from the moment they walk through the door. You thrive in a busy healthcare environment where organization, accuracy, kindness, and strong communication all matter. The ideal candidate is comfortable working in a primary care clinic setting and enjoys interacting with patients, families, providers, and clinic team members. You are able to remain calm, professional, and helpful while balancing multiple priorities, including patient check-in, registration details, insurance information, administrative support, and incoming phone calls. You bring empathy, professionalism, attention to detail, and a team-focused mindset to every interaction. You take pride in creating a positive first impression and helping patients have a smooth, respectful, and reassuring experience at Logan Health Primary Care.

Requirements

Related coursework beyond high school or experience in a complex administrative support position.
Minimum of one year of experience in a customer service-focused position.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to prioritize tasks, think critically, and work both independently and as part of a team.
Ability to act with integrity, kindness, and empathy.
Commitment to working in a team environment and maintaining confidentiality.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Computer skills, including working knowledge of Microsoft Office Suite and the ability to learn additional software as needed.

Nice To Haves

Previous experience in registration, scheduling, financial clearance, patient financial services, insurance verification, billing, or certified medical assisting.
Strong working knowledge of healthcare insurance and benefit programs.
Knowledge and understanding of medical terminology and medical coding.
Associate’s or Bachelor’s degree.

Responsibilities

Completing patient registrations based on acuity level, clinical direction, and department protocol.
Gathering and verifying patient demographic, insurance, and visit-specific information.
Reviewing and updating information received from previous visits or pre-registration.
Ensuring accurate collection and entry of critical patient and insurance data.
Verifying insurance eligibility and benefits through insurance verification systems.
Calculating and communicating patient out-of-pocket responsibility when appropriate.
Collecting and processing payments for current services and previous balances in accordance with cash management and posting policies.
Identifying self-pay patients and referring them to financial counseling according to department procedure.
Maintaining knowledge of Medicare, Medicaid, third-party payer requirements, insurance guidelines, pre-authorization and referral requirements, and accepted insurance plans.
Accurately identifying insurance plans within applicable systems and understanding contract requirements.
Communicating customer service concerns, workflow issues, and process improvement opportunities to leadership.
Meeting productivity and quality expectations while taking ownership of your work and the patient experience.
Providing administrative support to help assigned areas operate effectively and efficiently.
Maintaining confidentiality and professionalism when working with sensitive patient information.