Patient Access Representative | Children's Primary Care Clinic

Logan Health•Kalispell, MT

1d•Onsite

About The Position

Logan Health Children’s Primary Care is looking for a dependable, detail-oriented, and compassionate Patient Access Representative to join our clinic team in Kalispell. This is a meaningful opportunity to be one of the first points of contact for patients and families, helping create a welcoming, organized, and supportive experience from the moment they reach out or arrive for care. This role is essential to the daily front desk operations of the Children’s Primary Care clinic. The Patient Access Representative supports registration, check-in, insurance verification, financial clearance, phone support, and administrative coordination to help ensure children and families receive timely, accurate, and respectful service. While this position is currently based at Logan Health Children’s Primary Care, the assigned location, reporting structure, or work area may change in the future as Logan Health continues moving toward a centralized patient access model. This role will continue to support patient access operations and provide excellent service to patients and families throughout any future transitions.

Requirements

Minimum of one year of experience in a customer service-focused position.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to prioritize tasks, think critically, and work both independently and as part of a team.
Ability to act with integrity, kindness, and empathy.
Commitment to maintaining confidentiality.
Strong interpersonal skills with the ability to handle sensitive situations with tact, professionalism, and diplomacy.
Computer skills, including working knowledge of Microsoft Office Suite and the ability to learn additional software as needed.

Nice To Haves

Previous experience in registration, financial clearance, patient financial services, scheduling, insurance verification, billing, or certified medical assisting.
Strong working knowledge of healthcare insurance and benefit programs.
Knowledge and understanding of medical terminology and medical coding.
Associate’s or Bachelor’s degree.

Responsibilities

Greeting and assisting patients and families in a friendly, professional manner.
Completing patient registrations accurately and efficiently.
Gathering and verifying demographic, insurance, and visit-specific information.
Reviewing and updating information from previous visits or pre-registration.
Verifying insurance eligibility and benefits using insurance verification software.
Communicating out-of-pocket liability when appropriate.
Collecting and processing payments for current services and previous balances in accordance with cash management and posting policies.
Identifying self-pay patients and referring them to financial counseling per department procedure.
Answering and managing incoming clinic phone calls between registration and check-in responsibilities.
Maintaining knowledge of Medicare, Medicaid, third-party payer requirements, accepted insurance plans, pre-authorization requirements, and referral guidelines.
Supporting accurate insurance selection and documentation within applicable systems.
Providing administrative support to help assigned areas operate effectively and efficiently.
Communicating customer service concerns, workflow issues, and process improvement opportunities to leadership.