Patient Access Rep - Registration Unit - Full Time 8 Hours Day Shift (8:00 AM to 4: 30 PM)( Union, Non-Exempt)

University of Southern California

1d•$26 - $35

About The Position

Under the direction of the Admitting Manager, the Patient Access Representative interviews incoming inpatient, outpatient, and emergency department patients to collect the information needed for admission and create a complete and accurate admission record, including medical record, demographic, and financial information. The role answers admission-related inquiries, collects deposits or payments, works with nursing units and ancillary departments, and directs patients and guests around the hospital. The representative may be cross-trained and assigned to inpatient, outpatient, bed board, and emergency room areas. The position prioritizes patient care and service, handles confidential information appropriately, and supports accurate, timely registration and related documentation. This is a full-time, eight-hour day-shift position, scheduled from 8:00 AM to 4:30 PM. The role is union and non-exempt.

Requirements

High school diploma or equivalent.
At least 2 years of customer service experience.
BLS certification, or provide a BLS certificate within 30 days of hire; certification must be maintained annually.
M.A.B. certification; new hires must obtain it within 6 months of hire.
Ability to push a wheelchair.
Availability to work overtime, holidays, and shift changes as needed.

Responsibilities

Acknowledge patients and guests and respond promptly, cordially, and completely to their requests.
Maintain professional dress, grooming, and hygiene; use tact and discretion in working relationships.
Assist in training new employees and promote teamwork with coworkers and other departments.
Respect patient rights and the rights of significant others, and make patient needs the first priority.
Work and cross-train in inpatient, outpatient, bed board, and emergency room areas; learn the hospital layout and direct patients and guests to appropriate destinations.
Observe and report safety concerns appropriately.
Remain informed about and comply with HIPAA, EMTALA, the Fair Debt and Collection Practices Act, Medicare Secondary Payer requirements, and other applicable laws and regulations governing Patient Financial Services.
Remain informed about PPO, HMO, Medicare, Medi-Cal, and indigent service program requirements related to timely claims processing.
Prioritize patient care during registration, remain comfortable working with sick patients, summon medical assistance when needed, and maintain annual BLS certification.
Monitor patient valuables according to hospital policy and procedure.
Handle confidential information appropriately both at work and away from the facility.
Complete patients’ electronic medical records and send required paperwork to the appropriate destination in a timely manner.
Obtain Advance Directive information for inpatient, emergency room, outpatient, and bed patients; accurately enter the information in the computer and on Conditions of Admission.
Discuss patients’ financial responsibilities, collect deposits from self-paying patients and required insurance co-payments, explain hospital requirements when patients cannot pay at the time of service, make financial arrangements, and complete promissory notes when necessary.
Collect the information needed for complete and accurate admission records, including selecting correct medical record numbers, gathering current patient data, copying insurance and identification cards, obtaining authorizations and signatures, and recording accurate insurance and demographic information.
Understand and participate in the organization-wide Performance Improvement Program, including orientation, education, quality control, and quality planning activities.
Explain consent, Advance Directive, and other required forms clearly so patients understand their contents before signing.
Meet productivity and quality standards: register at least 20 patients per shift, complete registrations within the 20-minute department standard, and maintain an account accuracy rate of at least 80%.
Complete and print shift logs in the Emergency Department.
Complete designated courses and demonstrate the required competencies within the specified timelines; current employees must pass a competency test every two years.
Perform other duties as assigned.
Meet department staffing needs and be available for overtime, holidays, and shift changes.
Push wheelchairs as required.