Patient Access Representative

Sanford Health•Minocqua, WI

10d•$16 - $23•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) performs patient registration and scheduling duties. In a registration role, the PAR greets patients, verifies demographics, registers/schedules patients, and handles related paperwork. They create electronic files, scan and route documents, educate patients, and obtain signatures. The PAR establishes financial responsibility, collects payments, and may work through a registration work queue to resolve issues. In a scheduling role, the PAR schedules appointments and procedures, obtains referrals, conducts pre-authorization, arranges interpreter services, checks patients in/out, and offers enrollment to additional resources. They collaborate with the nursing team and providers to coordinate appointments, manage provider schedules, and resolve work queue issues. The PAR operates multi-line telephones and may serve as a switchboard operator. Additional duties may include chart preparation, organizing documents, discussing pre-payment, initiating financial assistance, prior authorization, tracking visits, health information management, reporting, administering assessments, coordinating Telemed appointments, provider and schedule maintenance, charge entry/billing, reminder calls, hospital admissions, copying, faxing, and ordering supplies. In all settings, the PAR serves as a mentor, displays professionalism, promotes respect and cooperation, works independently and as part of a team, maintains confidentiality, and requires excellent customer service and empathy. A working knowledge of medical terminology and professional written communication is necessary.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills essential.
Six months' customer service experience desired.
May require BLS for certain locations and/or settings.

Nice To Haves

Post-secondary education helpful.
Medical terminology helpful.

Responsibilities

Greet patients/residents and verify demographics for accurate registration and/or scheduling.
Create electronic files, provide, scan, and route necessary forms and documents.
Educate patients/residents and capture signatures on necessary paperwork.
Establish and assign financial responsibility and/or assist with arrangements.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization.
Arrange interpreter services.
Check patients/residents in/out.
Offer enrollment to additional resources.
Coordinate appointments to meet patients'/residents' needs.
Coordinate provider schedule, resolve work queue issues and manage recall and waitlists.
Operate multi-line telephones and potentially serve as a switchboard operator.
Prepare and coordinate charts.
Organize supporting provider documents.
Discuss pre-payment responsibilities.
Initiate and collaborate on patient/resident financial assistance.
Track patient/resident visits.
Manage health information management on patient/resident accounts.
Work on weekly and monthly reports.
Compile, distribute, administer and score assessments.
Coordinate Telemed appointments.
Perform provider and schedule maintenance.
Handle charge entry/billing and charge verification.
Make reminder calls for appointments.
Facilitate hospital admission.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Maintain confidentiality of sensitive information.