Patient Access Representative - FT

Sanford Health•Eau Claire, WI

7d•$16 - $23•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This is an 8 Hours - Day Shifts position in the United States of America, scheduled for 40 hours per week. The compensation range is $16.25 - $23.00 per hour. This is a non-union position. Department Details: M-F 8:30am-5pm position in our lab.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Six months' customer service experience desired.
Customer service skills essential.
Working knowledge of medical terminology.
Ability to empathize with patients and their situations.
Ability to use professional written communication when making notes.

Nice To Haves

Post-secondary education helpful.
Medical terminology helpful.

Responsibilities

Patient registration and scheduling.
Greet patients/residents, verify patient/resident demographics to accurately register and/or schedule patients/residents, and take care of related paperwork.
Create electronic files; provide, scan, and route necessary forms and documents.
Educate patients/residents and capture their signatures on necessary paperwork.
Establish and assign financial responsibility and/or assist with arrangements while adhering to appropriate policies and procedures.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
Schedule patient/resident appointments and procedures, obtain and coordinate referrals, conduct pre-authorization, arrange interpreter services, check patients/residents in/out, and offer enrollment to additional resources.
Collaborate with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
Coordinate provider schedule, resolve work queue issues and manage recall and waitlists.
Operate multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers.
Preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities; initiation and collaboration of patient/resident financial assistance; prior authorization; track patient/resident visits; health information management on patient/resident accounts; work on weekly and monthly reports; compiling, distributing, administering and scoring of assessments; coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Display professionalism and promote an atmosphere of mutual respect and cooperation.
Work as part of a team and also work independently.
Maintain confidentiality of sensitive information.