Patient Access Representative - FT

Sanford Health•Marshfield, WI

2d•$16 - $23•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This position offers a great work/life balance and a positive, supportive working environment. The Patient Access Representative (PAR) has two major functions: patient registration and scheduling. Depending on the setting, the PAR may perform only registration or scheduling duties, or both. In all settings, the PAR performs additional duties as assigned, which vary by location/setting.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Medical terminology helpful.
Customer service skills essential.
Six months' customer service experience desired.
Working knowledge of medical terminology.
Ability to use professional written communication when making notes.

Nice To Haves

Post-secondary education helpful.
Medical terminology helpful.
Six months' customer service experience desired.
May require BLS for certain locations and/or settings.

Responsibilities

Greet patients/residents and verify demographics for accurate registration and/or scheduling.
Handle related paperwork, create electronic files, and scan/route necessary forms.
Educate patients/residents and obtain signatures on required paperwork.
Establish and assign financial responsibility or assist with payment arrangements.
Collect co-payments, pre-payments, and/or payments on account balances.
Address and resolve issues in the registration work queue, including errors, denied claims, and database maintenance.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals, conduct pre-authorization, and arrange interpreter services.
Check patients/residents in and out, and offer enrollment to additional resources.
Collaborate with the nursing team and providers to coordinate appointments.
Coordinate provider schedules, resolve work queue issues, and manage recall and waitlists.
Operate multi-line telephones and potentially serve as a switchboard operator.
Prepare and coordinate charts, organize supporting provider documents.
Discuss pre-payment responsibilities and initiate/collaborate on patient/resident financial assistance.
Track patient/resident visits and manage health information on patient/resident accounts.
Work on weekly and monthly reports, compile, distribute, administer, and score assessments.
Coordinate Telemed appointments, provider and schedule maintenance.
Perform charge entry/billing and charge verification.
Make reminder calls for appointments.
Handle hospital admissions.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Display professionalism and promote an atmosphere of mutual respect and cooperation.
Work as part of a team and independently.
Maintain confidentiality of sensitive information.
Provide excellent customer service and empathy to patients.