SIH-PATIENT ACCESS SPECLST-PD

Sparrow•Ionia, MI

21d•Onsite

About The Position

The Patient Access Representative is responsible for creating a positive impression for each patient and family member. Accurately interviews and enters all Sparrow patients into the iSparrow (Epic) System. Assists with switchboard operations as well as directing patients and visitors to the appropriate department.

Requirements

Minimum of six month experience working with the public
High School Diploma or GED
Demonstrates excellent interpersonal and communication skills.
Maintains strict adherence to patient confidentiality.

Nice To Haves

Medical Terminology background preferred
Ability to type 40 wpm preferred

Responsibilities

Interview patients for the purpose of collecting complete and accurate confidential demographic and financial information to comply with regulatory agencies and billing requirements.
Perform pre-registration, verification of insurance, and collecting copayments/deductibles.
Enter timely and accurate confidential patient information in compliance with hospital policies and Federal Regulations, such as HIPAA and EMTALA.
Provide Excellent Customer Service to patients and families for individual needs, with empathy.
Assign appropriate ICD-10 for registration and billing compliance purposes at the point of scheduling and registration.
Obtain signatures and information as required by regulatory agencies while in compliance with federal regulations such as HIPAA, EMTALA and Identity Theft (Red Flag) reporting.
Verify insurance eligibility and covered benefits by using all electronic systems available to them or by phone.
Educate the patient as to their financial responsibility. Collect prepayment for hospital services that are not covered by the patient’s insurance, including co-pays, deductibles, or good faith deposits.
Operate multiple computer applications to register patients, schedule appointments, and retrieve surgical, testing, insurance, and financial information.
Serve as a liaison with other departments e.g. Surgery Scheduling, Central Scheduling, Patient Support Services, Pre-service, Patient Financial Services, physician office staff, etc., in order to obtain required data or to escalate issues as necessary.
Work exception accounts held internally or rejected by payers for errors related to registration.
Cross-train to support various Patient Access areas with minimal supervision.
Supports continuous improvements and lean initiatives implemented in Patient Access Department.
Facilitates effective utilization of all applications used in patient access procedures by providing occasional system support and education to other Caregivers.
Assist with onboarding/training new staff.
Screening Patients and Visitors for infectious disease upon entry into the Hospital.
Other duties as assigned.