Patient Access Representative-Patient Access Emergency Room

Nationwide Children's Hospital • Columbus, OH

3d • Onsite

About The Position

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This is a contingent position with day-time availability, requiring flexibility to work at least 32 hours per month in Admitting and the Main Campus Emergency Department. The first two weeks will involve training from Monday-Friday, 8 am-4:30 pm.

Requirements

• High School Diploma or equivalent, required.
• CPR certification (based on position and as determined by manager).
• Demonstrated computer skills required with the ability to navigate most current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.
• Ability to multi-task within a stressful environment.

Nice To Haves

• Associate's Degree, preferred.
• One year of health care experience, preferred.

Responsibilities

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated and communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met and instructs the customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable, instructing the customer on requirements.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED