Patient Acss Rep

Montefiore Mount Vernon•St. Charles, IL

4d•Onsite

About The Position

Patient Access Representatives are an integral part of the Patient Access Department and serve as the hospital’s financial and customer-service point of contact for patients. They perform clerical and patient-access functions, including registration, bed control, insurance verification and follow-up, payment collection, cashiering, and legal documentation. They also code and charge outpatient ancillary accounts in accordance with American Hospital Association coding guidelines by identifying documented conditions present at the time of an encounter or visit. The role requires courteous, respectful interactions with patients, coworkers, and others while supporting efficient department operations and following Montefiore standards and customer-service guidelines. The position reports to a Patient Access Supervisor. The position is based in Mount Vernon, New York, in the Patient Access Department. The listed shift is evening, with scheduled hours of 12 PM–8 PM and scheduled daily hours of 7.5 hours. Work days include weekends and holidays. The listed hiring rate is $26.37 per hour and may be subject to change based on shift differential, experience, education, or other relevant factors.

Requirements

High school diploma or GED equivalent.
Must successfully pass a vocabulary test with a score of 80% or more, as well as data-entry and basic-arithmetic testing.
Customer service experience.
Computer literacy, including Windows and Microsoft software.
Experience or skills in patient registration, insurance verification, scheduling, record keeping, co-payment collection, and navigating electronic health records.
Communication skills, including answering phones, responding to patient inquiries, and communicating by email.
Ability to perform general administrative tasks.
Basic understanding of medical terminology.
Problem-solving skills.
HIPAA compliance knowledge.

Nice To Haves

Previous experience in a healthcare setting.
EPIC experience.

Responsibilities

Greet patients politely, promptly, and helpfully.
Register inpatients, outpatients, and Emergency Department patients in the computer system using hospital identifiers and verifying information such as name, date of birth, address, photo identification, and insurance cards.
Prepare and provide patient ID bands for admissions and other hospital services.
Provide and explain patient rights, privacy notices, advance directives, financial agreements, consent forms, and other required information to patients, families, or legal representatives; update missing registration information.
Explain and, when needed, educate patients about information and forms they must complete.
Determine and collect payments for deductibles, co-payments, out-of-pocket expenses, and discounted rates; review account history to assess whether financial obligations have been met.
Inform patients of current or outstanding financial liability and arrange full or partial payment.
Admit, transfer, and discharge patients using the Allscripts computer system.
Contact hospital units to review admissions, transfers, and discharges; review daily admission, operating room, and transfer lists.
Coordinate bed assignments with clinical staff for Emergency Department admissions, direct admissions, and internal or external transfers.
Maintain an accurate online Bed Board Census.
Handle incoming calls and coordinate referrals to the appropriate work unit.
Notify the Supervisor and escalate issues that may affect productivity or clearance, including elective procedures, admissions that cannot be fiscally cleared, uncooperative patients, and delays in completing duties.
Enter charges and diagnoses on outpatient accounts.
Complete mandatory training and comply with National Patient Safety Goals, HIPAA, and Corporate Compliance policies.
Communicate courteously and effectively to present a positive image and foster cooperative relationships with patients, coworkers, guests, and other departments.
Serve as a preceptor or mentor to new staff or students by modeling appropriate, courteous, conscientious, and businesslike behavior.
Listen attentively and provide feedback to ensure patients’ needs and questions are addressed in a timely manner, including questions about registration, test preparation, diagnosis, and treatment.
Perform varied tasks as assigned.