Patient Access Representative - Viewmont Imaging

Geisinger•Scranton, PA

1d•Onsite

About The Position

The Patient Access Representative provides front-line support for the department and coordinates office activities effectively and efficiently. The role greets and registers incoming patients, supports patient check-out, and schedules future appointments as applicable. It also helps patients complete check-in procedures, understand financial obligations, and complete required forms and disclosures. The position is typically performed in an office environment and requires compliance with organization policies and job-specific obligations.

Requirements

High school diploma or equivalent (GED).
Skills in clerical work, communication, customer service, and office politics and confidentiality.

Nice To Haves

At least one year of related work experience.

Responsibilities

Check patients in for appointments and accurately verify demographic information.
Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
Provide kiosk support to facilitate check-in where applicable.
Apply insurance-ranking guidelines to assign primary, secondary, and tertiary insurance for each encounter; read and interpret insurance responses.
Provide required disclosures and privacy information and obtain necessary legal and financial signatures.
Explain financial obligations, notify patients or guarantors of anticipated responsibility for copays, deductibles, or coinsurance, and collect fees as appropriate.
Explain and complete required regulatory forms with patients.
Schedule follow-up appointments, including specialty or ancillary services where possible.
Process multi-channel messages regarding appointment, referral, prescription, and complaint requests from patients or physicians.
Post cash according to department guidelines.
Independently work work queues to ensure timely resolution of accounts.
Meet productivity and quality performance expectations.
Maintain and release medical records accurately.
Assist with referrals and pre-certifications at the time of the encounter.
Use and maintain patient recall and reschedule lists appropriately.

Benefits

Health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with accrual.
Tuition reimbursement up to $5,000 per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program with referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
Healthcare benefits are also offered for part-time positions from day one.