Patient Access Representative - PRN, Varied Hours - S Jersey Outpatient

Thomas Jefferson University • Cherry Hill, NJ

2d • Onsite

About The Position

The Patient Access Representative provides outpatient registration at South Jersey hospitals in Cherry Hill, Stratford, and Washington Township, and may rotate among Patient Access points of service, including outpatient registration and the Emergency Department. The role provides a positive experience for patients and families through accurate registration, communication, and customer service. The schedule has varied hours between 5 a.m. and 5 p.m., with a guarantee of 16 hours weekly.

The representative identifies existing Jefferson patients or creates medical record numbers for new patients; requests and scans photo identification and insurance cards; and records accurate demographic and insurance information. The role also enters orders and confirms medical necessity when appropriate, completes Medicare Secondary Payer questionnaires for Medicare patients, verifies insurance coverage and benefits, confirms referrals and authorizations, and collects patient out-of-pocket liability. Representatives follow departmental and institutional protocols, meet regulatory and compliance requirements, and work toward individual and team performance metrics.

Requirements

• High school diploma or GED.
• At least 3 years of customer service experience in customer-facing roles for outpatient/admissions work.
• Current Jefferson Seamless Access Representatives with at least 1 year of experience will be considered as meeting the experience requirement.
• Proficiency with computers and Microsoft Office.
• Strong verbal and written communication skills.
• Strong customer service skills and the ability to use practices, tools, and techniques for communicating with customers.
• Meticulous attention to detail.

Nice To Haves

• Associate degree in healthcare or business administration.

Responsibilities

• Provide a positive patient and family experience during registration.
• Accurately search for and select the correct patient, identify existing Jefferson records, or arrange for a medical record number for new patients.
• Request photo identification and insurance cards, scan copies, and gather and record complete, accurate demographic and insurance information.
• Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
• Retrieve and enter orders and confirm medical necessity for outpatient visits when appropriate.
• Answer phones related to outpatient visits.
• Interview Medicare patients and accurately complete Medicare Secondary Payer questionnaires.
• Use Real Time Eligibility, Phreesia, or payer websites to verify insurance coverage, benefits, and patient out-of-pocket liability.
• Confirm referrals and authorizations are on file when required.
• Gather workers’ compensation or auto insurance information from accident patients.
• Communicate and collect patient out-of-pocket liability and copayments at the time of service.
• Rotate assignments among Patient Access service areas, including outpatient registration and the Emergency Department.
• Complete activities in accordance with departmental and institutional protocols and regulatory and compliance requirements.
• Achieve individual and team performance metrics.

Benefits

• Medical insurance, including prescription coverage
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits with access to group insurance rates and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
• Medical insurance access, including prescription coverage, for all colleagues, including per diem colleagues

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED