Patient Access Representative

Saint Luke's Physician Group • Overland Park, KS

2d • Onsite

About The Position

This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required. Able to answer basic registration questions with minimal support. Demonstrates quality customer service. Participates in timely efficient workflow. In Centralized Patient Access: Achieves quality score for career ladder level I as determined by Patient Access Leadership. Ability to perform Registration in at least one location. Consistently scores a minimum of 92% on a customer service review. Productivity goals met where applicable.

Requirements

• Strong computer skills
• Critical thinking skills
• Ability to multitask in a fast paced work environment
• Less than 1 year of applicable experience
• Ability to perform Registration in at least one location
• Consistently scores a minimum of 92% on a customer service review

Responsibilities

• Conduct professional patient interviews obtaining demographic, financial, and biographical information.
• Understand insurance terminology, obtain information to appropriately bill payors, verify patient insurance eligibility, and confirm benefits eligibility.
• Gather statistical information in compliance with federal and state regulations with minimal support from a supervisor.
• Complete payment transactions by using proper negotiating techniques to professionally collect money owed by patients and guarantors.
• Make referrals to appropriate financial resources such as payment plans and lines of credit.
• Deliver quality performance and service excellence.
• Answer basic registration questions with minimal support.
• Participate in timely efficient workflow.
• Achieve quality score for career ladder level I as determined by Patient Access Leadership (in Centralized Patient Access).
• Perform Registration in at least one location.
• Consistently score a minimum of 92% on a customer service review.
• Meet productivity goals where applicable.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed