Patient Access Representative
About The Position
The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role provides excellent customer service to patients and families by applying best practices and standard operating procedures. The representative interviews and registers patients, obtaining accurate demographic, insurance, and physician information. They screen customer data to ensure patient eligibility for indicated insurance and communicate any differences. The role also screens registrations to ensure insurance pre-certification and physician referral requirements are met, and instructs customers on these requirements. Additionally, the representative assists in identifying self-pay patients and referring them to financial assistance when applicable, and establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas. They also assist in the shadowing/precepting of new employees.
Requirements
- High School Diploma or equivalent
- Demonstrated computer skills required with the ability to navigate most current technology systems
- Strong administrative skills
- Excellent customer service and organizational skills
- Ability to multi-task within a stressful environment
Nice To Haves
- Associate's Degree
- CPR certification (based on position and as determined by manager)
- One year of health care experience
Responsibilities
- Greeting and registering patients
- Answering telephone calls
- Scheduling appointments
- Pulling and filing medical charts
- Providing excellent customer service to patients and families
- Interviewing and registering patients
- Obtaining accurate demographic, insurance, and physician information
- Screening customer data for insurance eligibility
- Communicating insurance eligibility differences to customers
- Screening registrations for insurance pre-certification and physician referral requirements
- Instructing customers on requirements
- Identifying self-pay patients and referring them to financial assistance
- Establishing and maintaining open communication with interacting departments and clinical staff
- Assisting in the shadowing/precepting of new employees
Benefits
- Diversity, Equity and Inclusion are integrated into our core values and practices.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
