Patient Access Representative - Pulmonology (Days) FT

Adena Health•Chillicothe, OH

1d•Onsite

About The Position

At Adena Health, our Allied Health professionals are part of close-knit, collaborative teams where your expertise is trusted, your voice is heard, and your impact is felt in real time. These roles are ideal for caregivers who value hands-on patient care, clinical autonomy, and being part of a team where what you do truly matters — not just to the department, but to the community. Mission Statement: “Called to serve our communities”. Guiding Principle: “Let all that you do be done in love”. Vision: To be the region's most trusted partner in healthcare. Values: Compassion, Excellence, Integrity, and Trust. Position Highlights Position: Patient Access Representative Salary: Based on years of experience Work Life Balance: Full-Time | Day Shift (7:30 AM – 4:30 PM) Location/Department: Chillicothe – Pulmonology, Critical Care and Sleep Reports To: Clinic manager Why Adena? Community-centered decision making Leadership visibility and cross-functional collaboration Competitive compensation and benefits Growth-focused culture Opportunity to influence real healthcare outcomes Does Adena offer growth opportunities? Growth at Adena isn’t one-size-fits-all. It’s built through relationships, mentorship, and opportunity. Caregivers are encouraged to explore career paths that fit their strengths and interests through: Emerging leader and leadership development programs Tuition assistance and education support Skill-building and lateral career opportunities Visibility with leaders who recognize potential early What You’ll Do The Patient Access Representative assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System. Patient Access Representatives use established interviewing techniques to gather information in person, by accessing EPIC or by phone. Information gathered includes demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts. This position uses various electronic tools to ensure the patient's insurance coverage is active. This position will be required to run an estimate on each patient at each visit or over the phone when pre-registering. Required signatures and documents are obtained by this position at the time of registration and scanned into document imaging. This position enters diagnosis, tests and checks orders for completeness and medical necessity. This position interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner. The Patient Access Representative must be self-driven and able to multi-task and prioritize their work. They must have strong communication skills and be able to deal effectively with others. This position is team oriented and contributes to achieving department goals. In addition, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer as appropriate. The caregiver in this role will need to be comfortable with collecting at time of service, copay and deductibles, etc.

Requirements

Completed 3 years of high school; High School Diploma or GED
0-2 years hospital clerical, general clerical or customer service related position
Must be able to type 40 words per minute

Nice To Haves

Business or Healthcare education desired

Responsibilities

Assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System.
Uses established interviewing techniques to gather information in person, by accessing EPIC or by phone.
Gathers demographic information, insurance, financial information, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts.
Uses various electronic tools to ensure the patient's insurance coverage is active.
Runs an estimate on each patient at each visit or over the phone when pre-registering.
Obtains required signatures and documents at the time of registration and scans them into document imaging.
Enters diagnosis, tests and checks orders for completeness and medical necessity.
Interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner.
Answers all incoming calls on the hospital switchboard and transfers as appropriate.
Collects at time of service, copay and deductibles.