Patient Access Representative (Hospital) - Admitting - Per Diem 8 Hour Rotating Shifts (Non-Exempt) (Non-Union)

University of Southern California•Los Angeles, CA

1d•Onsite

About The Position

The Patient Access Representative assists patients with the check-in/arrival process. They have in-depth knowledge of all processes of the reception front desk and arrival process. This role works with physicians on coordinating new patients for their individual schedules, assists new patients in collecting all medical records and history, and schedules new patients with physicians who specialize in their care type. The representative prepares new patient charts for physician review and is responsible for providing insurance information to the Financial Counselor Representative for verification. The USC Norris Comprehensive Cancer Center and Hospital delivers exceptional, personalized care in 14 key areas of cancer treatment. The 60-bed hospital is an integral part of the academic medical center. Using a multidisciplinary team approach, physicians and scientists treat and prevent cancer by developing new therapies, enhancing existing treatments, and providing personalized precision care. This position offers an opportunity to join a world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

Requirements

High school or equivalent Or equivalent evidence in file required.
Must have excellent communication skills, including the ability to speak, read and write English proficiently.
Must be comfortable with computers and medical terminology.
In depth knowledge of Cerner, most insurance types, and basic computer programs.
Demonstrate excellent customer service behavior.
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

1 year Hospital experience.

Responsibilities

Registers and admits patients following appropriate policy assuring the two patient identifiers “Name and Date of Birth” are used when selecting patients Medical Record
Ensure all patients are checked-in hospitals systems
Obtain complete and accurate patient demographics and financial information and input in the computer system according to standard operating procedures
Ensure all documents are obtained and scanned at time of registration as required
Explain hospital policies regarding insurance benefits, personal items and valuables
Collects and records patient payments and completes ledgers for all check and cash payments
Ensure MD order is complete (Test Ordered, Diagnosis, MD Signature)
Appropriate language is identified and selected in ADT and correct language documents are obtained and scanned.
Receive patient valuables and place in safe according to hospital policy
Ensure all accounts requiring Medical Necessity are performed and failed test and Advanced Beneficiary notice is provided to patient and is documented and scanned in hospital systems
Transfusion Free Policy is followed
Verify and document insurance eligibility and confirm and document benefits
Obtain and or assure verify pre-certifications and authorizations are in place
Utilize both hospital and professional registration information systems.
Completes all fields as required.
Ability to request financial Liability
Maintain Accuracy Score above 89%
Assist Manager/Supervisor with other duties as assigned