Patient Access Representative
Plumas District Hospital•Quincy, CA
•$20 - $25•Onsite
About The Position
The RHC Patient Access Representative provides customer-service coverage in the front office of Plumas Rural Health Centers and the offices of Greenville, assuming responsibility for the financial outcomes of all patient services. Under the supervision of the Patient Access Supervisor, this position performs duties including registration, insurance verification, telephone coverage, data entry, documentation, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Plumas District Hospital’s financial solvency.
Requirements
- Data entry and the ability to type a minimum of 25 words per minute
- Microsoft Excel/Word
- Good mathematical, reading and writing skills.
- Superb customer service, teamwork, and conflict resolution skills.
- Excellent written and oral communication skills.
- Must be able to work with minimal supervision.
- Efficient time management skills and ability to multi-task.
- Strong understanding and comfort level with computer systems.
Nice To Haves
- Two (2) years experience in health care environment.
- At least one (1) to three (3) years of customer service.
Responsibilities
- Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage, when necessary
- Completely and accurately documents all patient interactions (phone calls, etc) in the patient’s electronic medical record, including caller’s name, patient’s name if different from caller, call back phone number and a brief message explaining the reason for the call.
- Ensures all registration and admission forms are ready for patients to complete upon arrival for service.
- Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion.
- Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software tools, to assure payment for all authorized services.
Benefits
- Excellent Medical, Pharmacy, Dental, and Vision Plans
- Paid days for continuing education, bereavement, and jury duty
- Retirement Plans with 3% company contribution
- Voluntary Life Insurance and Long Term Disability
- Considerable Paid Time Off
- Shift differentials paid for certain work shifts, including Holiday pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
