Patient Access Representative - Admitting

PeaceHealth • Vancouver, WA

15h

About The Position

PeaceHealth is hiring a Patient Access Representative for its Admitting department. This part-time, 0.80 FTE, variable position assists with coordinating scheduling, insurance verification, and pre-certification activities, and serves as a clinical liaison with physician practices in coordination with pre-visit services. The role is represented by a collective bargaining agreement. There may be more than one opening.

The position may involve working in an office environment and operating a computer and other office equipment. Some positions in the Southwest PFS Admitting Department may float between locations.

Requirements

• High school diploma or equivalent.
• At least 1 year of medical office or related customer service experience.
• Ability to manage conflict effectively and professionally.
• Strong time-management skills, including meeting time-sensitive deadlines.
• Good customer service and interpersonal skills.

Nice To Haves

• Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of medical terminology and CPT/ICD-10 coding.
• Knowledge of insurance processes and regulations.

Responsibilities

• Pre-register and register patients, ensuring demographic and financial information is accurate.
• Register patients using methods that may vary by location, including a mobile cart.
• Collect patient balances, co-payments, co-insurance, and other payments.
• Verify coverage, ensure insurance requirements are met, and obtain prior authorizations or referrals as appropriate before patient arrival.
• Respond to customer inquiries.
• Assist with departmental coverage as needed.
• Manage daily appointment schedules, which may include reminder calls and contacting all referrals.
• Transport patients using an escort or wheeled transport equipment when needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance, with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded employee assistance program and mental health program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED