Patient Access Representative- Virtual Care Center (Schedule is Monday - Friday 12pm - 9pm)

Cardiovascular Institute of the South•Lafayette, LA

6d•Remote

About The Position

Serve as the first point of contact for the CIS Virtual Care Center (VCC), managing a multi-line switchboard. Handle incoming calls, messages, and patient inquiries with accuracy and professionalism. Coordinate and schedule patient appointments using practice management software and clinic templates. Support virtual care operations by ensuring smooth communication between patients and clinical staff. Maintain accurate documentation within the medical record system.

Requirements

Strong communication skills with the ability to interact professionally with patients and staff
Experience (or familiarity) with multi-line switchboard systems
Detail-oriented with the ability to accurately document and route information
Organized and able to manage multiple tasks in a fast-paced environment
Comfortable learning and using healthcare technology and scheduling systems
Reliable team player who can adapt and support various operational needs

Nice To Haves

High school diploma (preferred) and a commitment to delivering quality patient service

Responsibilities

Ensure timely and accurate call routing to improve patient access to care
Provide clear communication and support to patients, enhancing their overall experience
Accurately schedule appointments to optimize clinic efficiency and patient flow
Respond effectively to urgent or emergency calls by connecting patients with appropriate clinical staff
Maintain thorough and precise documentation to support high-quality patient care
Stay knowledgeable about VCC services and technology to assist callers effectively
Meet productivity and performance standards that support organizational goals

Benefits

Choice of three health insurance plans
Dental insurance coverage
Vision insurance coverage
401(k) with company match and profit-sharing plan
Company-paid short-term and long-term disability coverage
Company-paid life insurance for you and your family
Access to company-provided training and educational resources
Eligibility for annual merit-based performance increases
Accrued General Purpose Time (GPT)
Eight company-paid holidays
Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
Complimentary Employee Assistance Program (EAP) for all employees and their dependents