Patient Access Representative - Tripoint Medical Center

University Hospitals•Cleveland, OH

About The Position

The Patient Access Representative at Seidman Cancer Center at UH Tripoint Medical Center helps create a welcoming, supportive, and coordinated experience for patients and families receiving oncology care. As a frequent first point of contact, this role assists with appointments, registration, insurance, payments, and communication with empathy, professionalism, and attention to detail. The position supports continuity of cancer treatment and effective coordination with the multidisciplinary care team. Initial training will take place in Mentor or Chardon, Ohio. The role may require coverage at off-site locations and has a stated travel requirement of 10%25.

Requirements

High school equivalent or GED.
At least 1 year of customer service experience.
Exceptional communication skills with patients and medical care providers.
Ability to prioritize multiple responsibilities and handle interruptions.
Strong organizational skills.
Problem-solving skills, including addressing scheduling conflicts and missing documentation.
Attention to detail when handling patient information.
Compassion when assisting patients and caregivers in difficult situations.
Understanding of the importance of confidentiality.

Nice To Haves

Associate's degree or progress toward a degree.
At least 2 years of customer service experience, or customer service experience in healthcare.
Basic knowledge of electronic health records and basic medical terminology.

Responsibilities

Welcome and assist patients and families during check-in and check-out for cancer care visits.
Answer incoming calls, respond to patient questions, and schedule appointments.
Support patients in enrolling in and using MyChart.
Enter and update demographic, insurance, and financial information accurately.
Coordinate and communicate information with physicians, nurses, and other oncology care team members.
Assist with insurance verification, authorizations, referrals, and billing-related questions.
Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances.
Help patients complete forms and other care-related documentation.
Manage EPIC work queues, worklists, in-basket messages, and document scanning in a timely and accurate manner.
Schedule follow-up appointments, referrals, and diagnostic services.
Collaborate with providers and staff across the health system to improve patient experience and operational efficiency.
Participate in emergency preparedness activities and departmental training.
Maintain a clean, organized, and professional work environment.
Cross-train to support additional departmental functions as needed.
Support coverage at off-site locations when necessary.
Follow organizational policies, standards, and compliance requirements, including secure handling of Protected Health Information.