Patient Access Representative

Sanford Health•Park Falls, WI

2d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role involves patient registration and scheduling duties, with variations depending on the specific setting. The Patient Access Representative (PAR) is responsible for greeting patients, verifying demographics, creating electronic files, obtaining signatures, establishing financial responsibility, and collecting payments. In a scheduling capacity, the PAR schedules appointments, obtains referrals, conducts pre-authorization, arranges interpreter services, and checks patients in/out. The role may also involve coordinating provider schedules, managing waitlists, operating multi-line telephones, and potentially serving as a switchboard operator. Additional duties can include chart preparation, discussing pre-payment, initiating financial assistance, tracking patient visits, health information management, report generation, administering assessments, coordinating Telemed appointments, and reminder calls. The PAR also serves as a mentor, displays professionalism, works independently and as part of a team, maintains confidentiality, and requires excellent customer service and empathy. A working knowledge of medical terminology and professional written communication is necessary.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Six months' customer service experience desired.
Medical terminology helpful.
Customer service skills essential.
Ability to empathize with patients and their situations.
Working knowledge of medical terminology.
Ability to use professional written communication when making notes.

Nice To Haves

Post-secondary education helpful.
May require BLS for certain locations and/or settings.

Responsibilities

Greet patients/residents and verify demographics for accurate registration and/or scheduling.
Create electronic files, provide, scan, and route necessary forms and documents.
Educate patients/residents and capture their signatures on necessary paperwork.
Establish and assign financial responsibility and/or assist with arrangements.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization and arrange interpreter services.
Check patients/residents in/out.
Offer enrollment to additional resources.
Collaborate with nursing team and providers to coordinate appointments.
Coordinate provider schedule, resolve work queue issues and manage recall and waitlists.
Operate multi-line telephones and potentially serve as a switchboard operator.
Prepare and coordinate charts.
Organize supporting provider documents.
Discuss pre-payment responsibilities.
Initiate and collaborate on patient/resident financial assistance.
Track patient/resident visits.
Manage health information management on patient/resident accounts.
Work on weekly and monthly reports.
Compile, distribute, administer and score assessments.
Coordinate Telemed appointments.
Maintain provider and schedule.
Perform charge entry/billing and charge verification.
Make reminder calls for appointments.
Handle hospital admission processes.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Display professionalism and promote an atmosphere of mutual respect and cooperation.
Work as part of a team and also work independently.
Maintain confidentiality of sensitive information.