Patient Access Representative

Puyallup Tribal Health Authority•Tacoma, WA

6d•$22 - $25•Onsite

About The Position

Be the face of an exceptional patient experience! As a Patient Access Representative at the Puyallup Tribal Health Authority (PTHA), you play a critical role in creating a welcoming, efficient, and compassionate environment from the very first interaction. As a Patient Access Representative in this fast-paced and dynamic setting, your ability to connect with patients, stay organized, and keep things running smoothly ensures every individual feels supported and valued from the moment they walk through the door.

Requirements

HS Diploma or GED
At least (1) year of front desk experience in a medical or dental setting
Recent hands-on EPIC experience with strong accuracy and independence
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
Strong attention to detail and ability to multitask in a face-paced environment
Excellent communication and customer service skills

Responsibilities

Create positive first impressions by greeting, checking in, and assisting patients and visitors with professionalism and warmth
Deliver outstanding customer service in a high-volume clinical environment
Manage patient registration and scheduling, ensuring accuracy and efficiency
Maintain electronic health records (EHR) by preparing, verifying, and updating patient information
Coordinate appointments and follow-ups, supporting smooth patient flow
Verify insurance and eligibility, including DSHS screening and demographic updates
Handle administrative tasks such as answering phones, routing calls, data entry, scanning, and correspondence
Support clinic operations by collaborating across departments and providing coverage as needed