Patient Access Representative

Sanford Health•Marshfield, WI

7d•Onsite

About The Position

The Patient Access Representative (PAR) is responsible for patient registration and scheduling. Depending on the setting, the PAR may perform only registration or scheduling duties, or both. In all settings, the PAR performs additional duties as assigned, which may vary by location. The role involves greeting patients, verifying demographics, registering/scheduling patients, handling paperwork, creating electronic files, scanning and routing documents, educating patients, obtaining signatures, establishing financial responsibility, collecting co-payments, and potentially working through a registration work queue to resolve issues. In a scheduling role, the PAR schedules appointments, obtains referrals, conducts pre-authorization, arranges interpreter services, checks patients in/out, and offers enrollment to additional resources. They collaborate with the nursing team and providers to coordinate appointments, manage provider schedules, resolve work queue issues, and handle recall and waitlists. The role may also involve operating multi-line telephones, serving as a switchboard operator, preparing charts, organizing documents, discussing pre-payment responsibilities, initiating financial assistance, tracking patient visits, managing health information, working on reports, administering assessments, coordinating Telemed appointments, and performing charge entry/billing. Additionally, the PAR serves as a mentor, displays professionalism, promotes respect and cooperation, works independently and as part of a team, maintains confidentiality, and requires excellent customer service and empathy. A working knowledge of medical terminology and professional written communication is necessary.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Six months' customer service experience desired.
Medical terminology helpful.
Customer service skills essential.
Ability to work as part of a team and also work independently.
Ability to maintain confidentiality of sensitive information.
Excellent customer service and the ability to empathize with patients and their situations.
Working knowledge of medical terminology.
Use of professional written communication when making notes.

Nice To Haves

Post-secondary education helpful.

Responsibilities

Greet patients/residents and verify patient/resident demographics.
Accurately register and/or schedule patients/residents.
Handle related paperwork, create electronic files, and scan/route necessary forms and documents.
Educate patients/residents and obtain signatures on necessary paperwork.
Establish and assign financial responsibility and/or assist with arrangements.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization.
Arrange interpreter services.
Check patients/residents in/out.
Offer enrollment to additional resources.
Coordinate appointments to meet patients'/residents' needs.
Operate multi-line telephones and potentially serve as a switchboard operator.
Serve as a mentor for new Patient Access Representatives and other staff.
Maintain confidentiality of sensitive information.