Patient Access Representative - Dental and Primary Care

Central City Health • Detroit, MI

3d

About The Position

Central City Health (CCH) is committed to enabling every member in our community to thrive by building a collaborative multidisciplinary healthcare team. Working under the direct supervision of Leadership, the Patient Access Representative will conduct operations with maximum efficiency and professionalism to promote the mission and philosophy of providing quality, integrated care to the underserved. The Patient Access Representative will perform a variety of clerical tasks and communicate with members, scheduling appointments, processing documents, and a strong commitment to customer service, and data entry is a substantial and essential part of the job. Patient Access Representatives are required to work within the policies and general office guidelines established by CCH and should have knowledge of offered programs and services.

Requirements

• High School Diploma or GED equivalent required.
• Two (2) years of recent clerical office experience required.
• Demonstrated proficiency with Microsoft Office, databases, and EHR systems.
• Knowledge of the techniques of receiving calls and making appointments.
• Knowledge of office practices, procedures, and equipment.
• Ability to multitask and maintain strong attention to detail
• Ability to communicate effectively, both orally and in writing.
• Ability to maintain composure during stressful situations.
• The ability to provide customer service to clients and their families warmly.

Responsibilities

• Ensures all actions represent the organization in a highly professional manner.
• Maintains a commitment to the achievement of quality health care services.
• Greets members/clients & visitors with a smile.
• Schedules members/clients’ appointments appropriately per protocol.
• Verifies insurance coverage, provider/staff member designation.
• Upon member arrival, confirms members/clients’ identity.
• Ensures that members/clients complete the necessary forms and documentation.
• Collects copayments or other fees as indicated.
• Ensures that appropriate fee assistance applications are completed.
• Creates a member/client visit for all encounters

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED