Patient Access Representative (2330-0800 ED Bedside Registration)

Mount Nittany Health • State College, PA

3h

About The Position

Fulfills all patient access functionalities including, but not limited to patient registration (in both outpatient and emergency settings), inpatient, outpatient, and physician practice appointment scheduling; accurate patient identification and recording of patient demographic and insurance information, admissions, and verification and monitoring of insurance authorizations. Provides excellent customer service skills and attention to detail. Interviews patients or their representatives in order to obtain information necessary for high-quality fulfillment of duties listed above. Collaborates and works as a team with inpatient, outpatient, and physician practice staff. Demonstrates the ability to learn and operate within multiple different IT systems and programs. Exhibits effective communication skills providing for effective delivery of important information and shows competence in telecommunications. Displays professionalism and a friendly demeanor to create an environment of customer service and hospitality. Demonstrates compassion and a composed demeanor when working with patients experiencing varying degrees of clinical acuity. Coverage on all shifts and at all Mount Nittany Health locations may be required.

Requirements

• High School diploma or equivalent
• Excellent customer relations skills
• Ability to speak and write clearly, communicate effectively, and to read, understand and follow written and verbal instructions
• Ability to handle high call volumes with a high level of complexity
• Ability to function accurately in a fast-paced environment with various degrees of patient acuity and needs
• Detail oriented with a proven ability to multi-task
• Working knowledge of office equipment used

Nice To Haves

• Completion of a Medical Office Professional program or equivalent courses
• Understanding and knowledge of medical terminology
• One to two years of customer service experience in a healthcare setting

Responsibilities

• Patient registration (in both outpatient and emergency settings)
• Inpatient, outpatient, and physician practice appointment scheduling
• Accurate patient identification and recording of patient demographic and insurance information
• Admissions
• Verification and monitoring of insurance authorizations
• Interviewing patients or their representatives to obtain necessary information
• Collaborating and working as a team with inpatient, outpatient, and physician practice staff
• Learning and operating within multiple different IT systems and programs
• Providing effective delivery of important information
• Assisting in orienting and training new employees

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED