Patient Access Representative

Sanford Health•Eau Claire, WI

4d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) has two major functions: patient registration and scheduling. Depending on the setting, the PAR may perform only registration or scheduling duties, or both. In all settings, the PAR performs additional duties as assigned, which vary by location/setting. The role involves greeting patients, verifying demographics, creating electronic files, educating patients, collecting co-payments, and managing registration work queues. In a scheduling role, the PAR schedules appointments, obtains referrals, conducts pre-authorization, arranges interpreter services, and checks patients in/out. They may also coordinate provider schedules, manage waitlists, operate multi-line telephones, and serve as a switchboard operator. Additional duties can include chart preparation, financial assistance coordination, prior authorization, tracking patient visits, health information management, report generation, Telemed coordination, provider and schedule maintenance, charge entry/billing, reminder calls, hospital admissions, and general office tasks like copying and faxing. The PAR also serves as a mentor, displays professionalism, works independently and as part of a team, and maintains confidentiality. Excellent customer service and empathy are required, along with working knowledge of medical terminology and professional written communication.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills essential.
Six months' customer service experience desired.
May require BLS for certain locations and/or settings.

Nice To Haves

Post-secondary education helpful.
Medical terminology helpful.

Responsibilities

Greet patients/residents and verify demographics for accurate registration and/or scheduling.
Create electronic files, provide, scan, and route necessary forms and documents.
Educate patients/residents and obtain signatures on necessary paperwork.
Establish and assign financial responsibility and/or assist with arrangements.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization.
Arrange interpreter services.
Check patients/residents in/out.
Offer enrollment to additional resources.
Collaborate with nursing team and providers to coordinate appointments.
Coordinate provider schedule, resolve work queue issues and manage recall and waitlists.
Operate multi-line telephones and potentially serve as a switchboard operator.
Prepare and coordinate charts.
Organize supporting provider documents.
Discuss pre-payment responsibilities.
Initiate and collaborate on patient/resident financial assistance.
Track patient/resident visits.
Manage health information management on patient/resident accounts.
Work on weekly and monthly reports.
Compile, distribute, administer and score assessments.
Coordinate Telemed appointments.
Manage provider and schedule maintenance.
Perform charge entry/billing and charge verification.
Make reminder calls for appointments.
Assist with hospital admission.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Maintain confidentiality of sensitive information.