Patient Access Representative - Central Registration
About The Position
The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role provides excellent customer service to patients and families by applying best practices and standard operating procedures. The representative interviews and registers patients, obtains accurate demographic, insurance, and physician information, and screens customer data to ensure patient eligibility for indicated insurance, communicating any differences. They also screen registrations to ensure insurance pre-certification and physician referral requirements are met, and assist in identifying self-pay patients for referral to financial assistance. Establishing and maintaining open communication with all departments Patient Access interacts with and clinical staff is crucial. Additionally, the role involves assisting in the shadowing/precepting of new employees.
Requirements
- High School Diploma or equivalent, required
- CPR certification (based on position and as determined by manager)
- Demonstrated computer skills required with the ability to navigate most current technology systems
- Strong administrative skills
- Excellent customer service and organizational skills
- Ability to multi-task within a stressful environment
Nice To Haves
- Associate's Degree, preferred
- One year of health care experience, preferred
Responsibilities
- Greeting and registering patients
- Answering telephone calls
- Scheduling appointments
- Pulling and filing medical charts when indicated
- Providing excellent customer service to patients and families
- Interviewing and registering patients in registration areas
- Obtaining accurate demographic, insurance, and physician information on registrations
- Screening customer data to ensure patient is eligible for insurance indicated
- Communicating differences to the customer
- Screening registrations to ensure insurance pre-certification and physician referral requirements are met
- Instructing customer on requirements
- Assisting in identifying self-pay patients and referring them to financial assistance when applicable
- Establishing and maintaining open communication with all departments that Patient Access interacts with and clinical staff in those areas
- Assisting in the shadowing/precepting of new employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
