Patient Access Representative

CommonSpirit Health•Omaha, NE

11d•Onsite

About The Position

At CHI Health Creighton University Medical Center - Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.

Requirements

High School Graduate, upon hire or High School GED, upon hire
1 year relevant experience in healthcare, patient access setting is preferred
Knowledge of patient registration procedures and documentation
Knowledge of health insurance payers
Knowledge of real-time insurance eligibility verifications

Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points.
Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows.
Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures.
Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods.
Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience.
Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.
Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.