Patient Access Representative

AdventHealth•Oswego, IL

13d•Onsite

About The Position

Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data. Works daily reports as assigned and trains in other Patient Access areas. Conducts charge audits using Health Information Management staff and Nurse Auditors to resolve issues. Demonstrates the importance of quality and integrity in capturing patient information while maintaining patient confidentiality. Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards. Obtains signatures, verifies the accuracy of information, and scans documents into electronic patient records as applicable. Other duties as assigned. Collects patient portions from patients prior to or at the time of service, following applicable guidelines. Addresses billing issues between the Central Business Office and hospital staff. Monitors hotline referrals and inquiries from patients, the Central Business Office, and physicians daily. Initiates referrals to financial counselors if the patient cannot pay the amount due. Maintains an accuracy rate within departmental guidelines. Provides excellent customer service to patients, visitors, and other staff members.

Requirements

Organizational skills
Verbal skills
Interpersonal skills
Customer Relations skills
Grammar/Spelling skills
Ability to read/comprehend written instructions
Ability to follow verbal instructions
Manual Keyboarding skills
Visual Computer skills
Knowledge of medical terminology
Office experience in a healthcare environment
High School Grad or Equiv

Nice To Haves

Ability to multitask
Prioritization skills
Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines
Basic Life Support - CPR Cert (BLS)
First Aid CPR AED (CPR AED)

Responsibilities

Performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
Works daily reports as assigned and trains in other Patient Access areas.
Conducts charge audits using Health Information Management staff and Nurse Auditors to resolve issues.
Demonstrates the importance of quality and integrity in capturing patient information while maintaining patient confidentiality.
Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
Obtains signatures, verifies the accuracy of information, and scans documents into electronic patient records as applicable.
Collects patient portions from patients prior to or at the time of service, following applicable guidelines.
Addresses billing issues between the Central Business Office and hospital staff.
Monitors hotline referrals and inquiries from patients, the Central Business Office, and physicians daily.
Initiates referrals to financial counselors if the patient cannot pay the amount due.
Maintains an accuracy rate within departmental guidelines.
Provides excellent customer service to patients, visitors, and other staff members.