Patient Access Representative NEW HIRE BONUS

Mercy • Joplin, MO

3d

About The Position

The Patient Access Representative is often the first point of contact for patients and represents Mercy by providing customer service and compassion consistent with the organization’s mission, values, and Service Standards. The role facilitates patients’ entry into Mercy facilities, including scheduling, registration, benefit verification, pre-certification, financial clearance, and pre-visit collection as applicable. The representative obtains and enters accurate patient information into patient records and maintains knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation agency requirements.

Requirements

• High school diploma required; some college is helpful.
• Ability to communicate effectively orally and in writing; excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and complete daily assignments accurately.
• Knowledge and experience using computer systems; ability to use a 10-key calculator and computer keyboard.
• Ability to push, pull, and/or lift 50 pounds regularly.
• Ability to stand and walk for prolonged periods during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

• 1–3 years of clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Some college is helpful.

Responsibilities

• Facilitate patient access into Mercy facilities, including scheduling and registration as applicable.
• Verify benefits, complete pre-certification, and support financial clearance, including pre-visit collection.
• Obtain and accurately enter patient data into patient records.
• Provide customer service and communicate compassionately with patients and other stakeholders.
• Maintain knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation requirements.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period
• New hire bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED